Warranty conditions

Warranty conditions

This device is guaranteed for 2 years from the date of purchase and this warranty is in addition to any rights and remedies that the purchaser may have under the New Zealand Consumer Law and other laws.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Installation must be in strict compliance with manufacturers installation manual in the product box

This warranty does not cover the following which remain at the risk, cost and responsibility of the owner:-

*Costs of travel and transport or insurance of the device

*Device installed outside 50km radius from an accredited SFA New Zealand Agents Office

*All costs necessary to safely access and replace the installed device including costs of additional plant equipment, materials. handling and/or safety equipment

This warranty is not transferable

*This warranty shall not apply when the product is sold or installed outside New Zealand

NB:

• Do not dispose of any foreign bodies or products such as solvents, paints, caustic soda, acids, citrus oil products or other chemicals in sanitary fixtures connected to this device

• Do not dispose of foreign objects, feminine hygiene products, wet wipes or paper hand towels in the system    

If a device is defective and covered under our warranty, SFA New Zealand will repair or replace the defective device within a reasonable time depending on the nature of the defect. 

To make a warranty claim, you must cease using the goods as soon as the defect arises and make a claim under this warranty in writing by filling in the

AFTER SALES SERVICE REQUEST FORM 

and submitting it. As part of this process You will be asked to include a description of the fault, a description of the product and proof of purchase. 

Warranty conditions

This device is guaranteed for 2 years from the date of purchase and this warranty is in addition to any rights and remedies that the purchaser may have under the New Zealand Consumer Law and other laws.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Installation must be in strict compliance with manufacturers installation manual in the product box

This warranty does not cover the following which remain at the risk, cost and responsibility of the owner:-

*Costs of travel and transport or insurance of the device

*Device installed outside 50km radius from an accredited SFA New Zealand Agents Office

*All costs necessary to safely access and replace the installed device including costs of additional plant equipment, materials. handling and/or safety equipment

This warranty is not transferable

*This warranty shall not apply when the product is sold or installed outside New Zealand

NB:

- Do not dispose of any foreign bodies or products such as solvents, paints, caustic soda, acids, citrus oil products or other chemicals in sanitary fixtures connected to this device

- The pump is not intended for the disposal of hair, adequate filtration must be installed for hair wash basins upstream of the pump in the form of a dedicated hair trap

- Excessive grease build-up due to lack of servicing may void the warranty 

If a device is defective and covered under our warranty, SFA New Zealand will repair or replace the defective device within a reasonable time depending on the nature of the defect. 

To make a warranty claim, you must cease using the goods as soon as the defect arises and make a claim under this warranty in writing by filling in the

AFTER SALES SERVICE REQUEST FORM

and submitting it. As part of this process You will be asked to include a description of the fault, a description of the product and proof of purchase. 

Warranty conditions

This device is guaranteed for 2 years from the date of purchase and this warranty is in addition to any rights and remedies that the purchaser may have under the New Zealand Consumer Law and other laws.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Installation must be in strict compliance with manufacturers installation manual in the product box

This warranty does not cover the following which remain at the risk, cost and responsibility of the owner:-

*Costs of travel and transport or insurance of the device

*Device installed outside 50km radius from an accredited SFA New Zealand Agents Office

*All costs necessary to safely access and replace the installed device including costs of additional plant equipment, materials. handling and/or safety equipment

This warranty is not transferable

*This warranty shall not apply when the product is sold or installed outside New Zealand

NB:

- Do not dispose of any foreign bodies or products such as solvents, paints, caustic soda, acids, citrus oil products or other chemicals in sanitary fixtures connected to this device

- Do not dispose of foreign objects, feminine hygiene products, wet wipes or paper hand towels in the system

- The pump is not intended for the disposal of hair, adequate filtration must be installed for hair washbasins upstream of the pump in the form of a dedicated hair trap

- Excessive grease build-up due to lack of servicing may void the warranty

If a device is defective and covered under our warranty, SFA New Zealand will repair or replace the defective device within a reasonable time depending on the nature of the defect. 

To make a warranty claim, you must cease using the goods as soon as the defect arises and make a claim under this warranty in writing by filling in the

AFTER SALES SERVICE REQUEST FORM

and submitting it. As part of this process You will be asked to include a description of the fault, a description of the product and proof of purchase. 

Warranty conditions

Duration of Pump/Motor Warranty

The Inground Pump Chambers and Motors are guaranteed for 2 years from the date of purchase and this warranty is in addition to any rights and remedies that the purchaser may have under the New Zealand Consumer Law and other laws.

Duration of Inground Tank Warranty

Our Inground tanks comply with the provisions of the AS/NZ S 1546.1:2008. Provided the Inground Tank is used and installed in accordance with our instructions, the serviceable life of the Inground Tank is 15 years from the date of purchase on a pro-rata basis.

Pro-rata means SFA New Zealand's obligations reduce in line with the time remaining under the warranty. For example, if a warranty claim is made 5 years into a 15 year pro-rata warranty (33%), SFA New Zealand’s obligation under these terms and conditions is limited to a total of 2/3 of the cost of repair or replacement of the product (66%), and the purchaser must pay for any additional amounts necessary to repair/replace the product in respect of which the claim is made.

What the Warranty Relates To

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SFA New Zealand makes no warranties or other representations under this warranty including but not limited to the quality or suitability of the goods. SFA New Zealand’s liability in respect of this warranty is limited to the fullest extent permitted by law.

If SFA New Zealand is required to replace the goods under this warranty or under the New Zealand Consumer Law but is unable to do so, SFA New Zealand may refund any money the purchaser has paid for the goods.

Returns will only be accepted provided that:

• The purchaser:

                o must inspect the goods on delivery and must within (7) days of delivery notify SFA New Zealand in writing of any evident defect/damage, shortage in quantity, or failure to comply with the description or quote.

                o must notify any other alleged defect in the goods as soon as reasonably possible after any such defect becomes evidence. Upon such notification the purchaser must allow SFA New Zealand to inspect the goods.

• SFA New Zealand has agreed that the goods are defective;
• The goods are returned within a reasonable time at the purchaser’s cost; and
• The goods are returned in as close a condition to that in which they were delivered as is possible.

SFA New Zealand shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

1. The purchaser failing to properly maintain or store any goods;
2. The purchaser using the goods for any purpose other than that for which they were designed;
3. The purchaser continuing the use of any goods after any defect became apparent or should have become apparent to a reasonably prudent operator or user;
4. The purchaser failing to follow any instructions or guidelines provided by SFA New Zealand; and
5. Fair wear and tear, any accident, or act of God.

Conditions of Warranty

The warranty is conditional upon the following:

• SFA New Zealand is not liable to the customer for any indirect or consequential losses including loss of profits, damage to property or act of nature beyond control.
• Warranty does not include plumbing, installation or fittings of the tanks.
• Tank has been used for the purpose for which it was designed in New Zealand only.
• Installation must be in strict compliance with manufacturers installation manual.
• The purchaser is responsible for ensuring that the goods are suitable for their intended use.
• The purchaser must obtain all licenses, engineers’ reports, certification and approvals that may be required for the goods.
• The purchaser has notified SFA New Zealand of the commencement of the warranty.
• The original invoice/receipt must be retained.
• The warranty is not transferable.
• The tank must be positioned as per written instructions.
• Damage or repair caused by fire, negligent or malicious treatment is specifically excluded from the warranty.
• The warranty applies to the structure of the tank only and does not apply to any fittings or other associated items manufactured by a third part and which was not supplied to the purchaser by SFA New Zealand. Such items are to be covered by their respective manufacturers’ warranties.
• The warranty does not apply to defects or faults which have been caused to the product after sale by the customer or a third part arising out of incorrect installation, abnormal or abusive use or treatment of the product, unsound foundation, unauthorized modifications, cross threading or overtightening of fittings.
• The warranty will not apply to damage caused to the tanks by the usage of chemicals in the waste water other than the chemicals approved by SFA New Zealand. The purchaser must provide the technical specifications of the chemical and obtain written approval prior to use of any unidentified chemicals in any manner whatsoever.
• Adequate preventative measures against wind/water erosion of the tank base must be taken as instability and may result in a tank collapsing causing damage. Failure to take these steps will render the warranty void.
• Ordinary wear and tear is excluded.
• Acts of God, including earthquake, landslides, fire, flood, storm and other natural disasters, ozone depletion, vermin etc. are also excluded.

Responsibility of risk and cost of Claim

SFA New Zealand is responsible for the costs directly associated with repairing the defect only.

This warranty does not cover the following which remain at the risk, cost and responsibility of the owner:-

*Costs of travel and transport or insurance of the device.

*Device installed outside 50km radius from an accredited SFA New Zealand Agents Office.

*All costs necessary to safely access and replace the installed device including costs of additional plant equipment, materials, machinery, handling and/or safety equipment.

*Any works required to be completed which are in addition to those directly related to rectification of a defect.

This warranty is not transferable.

*This warranty shall not apply when the product is sold or installed outside New Zealand.

NB:

• Do not dispose of any foreign bodies or products such as solvents, paints, caustic soda, acids, citrus oil products or other chemicals in sanitary fixtures connected to this device.
• Do not dispose of foreign objects, feminine hygiene products, wet wipes or paper hand towels in the system.

If a device is defective and covered under our warranty, SFA New Zealand will repair or replace the defective device within a reasonable time depending on the nature of the defect.

Limitation of Liability

Whilst SFA New Zealand shall use their best endeavors to provide the services based upon the instructions supplied by the purchaser, the purchaser acknowledges that resulting goods made to the purchaser’s designs/specifications may result in damage or loss to property and/or serious or fatal injury to any person/s where an unknown design fault may be present. The purchaser agrees to release and indemnify SFA New Zealand, their officers, directors, agents, servants, employees and shareholders from any and all liabilities, claims, demands or actions or causes of action whatsoever including any liability imposed by statute, arising out of any damage, loss or injury (including personal injury, death, property loss, delay, sickness, strike, terrorism, bankruptcy, war, quarantine, weather, upset, disappointment, inconvenience, or expense) to the purchaser or third parties due to the services whether such loss, damage or injury results from any act, omission, or negligence of SFA New Zealand, their officers, directors, agents, servants, employees and shareholders and suppliers, or from some other cause.

Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm, or other event beyond the reasonable control of either party.

How to Claim the Warranty

To make a warranty claim, you must cease using the goods as soon as the defect arises and make a claim under this warranty in writing by filling in the

AFTER SALES SERVICE REQUEST FORM

and submitting it. As part of this process, you will be asked to include a description of the fault, a description of the product and proof of purchase.